Warranty Information

Sigma units do not get packed for shipping until thorough
inspections have been completed. SIGMA units do not leave our
facilities damaged in any way.

Inspecting your new SIGMA Whirlpool Bath unit prior to
installation is the responsibility of the installer/building
contractor who acts on behalf of the owner/user. You and your
installer/building contractor are responsible for ensuring the
unit is free of defects and/or damage. Notices are placed on and
in the unit and shipping carton advising the installer of this
responsibility. In the event of a problem, the unit must NOT be
installed, please contact us immediately within 48 hours.
SIGMA uses only insured freight carriers, it costs more, but it is
worth it if shipping damage occurs. Your shipped unit is insured
against shipping damage through freight company hired.

SIGMA is NOT responsible for defects or damage that could
have been discovered, repaired or avoided by proper inspection
and testing of the unit prior to installation. The tub must be
checked thoroughly upon delivery for any damage that may
have occurred during shipping and handling.

Regardless of company carrier or common carrier shipping, it is
your responsibility to inspect the unit upon delivery prior to
signing the acceptance in good condition section of the invoice.
If damage is detected, it must be reported to SIGMA
immediately and in the case of common carrier, to the carrier in
writing with a request for an inspection. Failure of the carrier to
respond should be reported to SIGMA and the common carrier
company. Your freight claim should be filed promptly thereafter.

Damage occurring to the unit during or after installation is the
responsibility of the installer and/or building contractor.

Remember, the user/installer must open the crate and inspect
the unit for damage when it is delivered. If the unit is damaged
it is YOUR responsibility to report damage immediately to SIGMA
and/or the freight company. DO NOT sign the freight bill if
damage is found. Call SIGMA!

Pre-test your tub BEFORE placing it in your bathroom. Your
SIGMA Whirlpool Bath goes through rigorous testing at the
factory but shipping and handling sometimes damages the units
or works the pipe system loose. Therefore, after receiving your
tub and before moving the unit into your bathroom to install,
place the tub in an area where water spillage can occur
(driveway, garage or basement with a drain, etc.).

Fill the tub with water to about 2-3inches above the jets. Plug
the motor into an outlet. While the motor is running, check all
pipe and pipe fittings for moisture, the best way to do this is by
taking a piece of tissue paper,and rub it over all pipes and
fittings. Any moisture means there is leakage at that fitting.

Also, to ensure warranty, level the tub by using cement mortar
mix. Entire area under the tub floor must be completely filled
with mortar. Mortar must be in contact with underneath side of
tub floor and in contact with supporting floor.

SIGMA is NOT responsible for damage that could have been
discovered, repaired, or otherwise avoided by proper inspection
and testing prior to installation. Again, damage to the unit
during or after installation is the responsibility of the installer/
building contractor.

SIGMA warrants that all shells (tub only) and jetted tubs under
its manufacture will be free from defects in material and
workmanship under normal use and service. The shell wich is
warranted against cracks, air voids, or fading on surface.SIGMA
will replace (cost of freight, installation, cost of fuel, and service
labor at user's/owner's expense) or at our option repair any
part or parts of a complete jetted tub including seals, jets ,
pumps, switches, and other components which malfunction
under normal use or service within three (3) years from the date
of the original purchase for all users. This warranty is not
transferableand applies to single family residential users/owners
only.

SIGMA will not be responible for any consequential or
incidential damages that may arrise from any defect in the
product (damage to flooring, ceiling, surrounding walls or
substructure, loss of use, or damage caused by removal).

SIGMA is not liable for any consequential or incidental damages.
In no case will SIGMA be held liable for damage to surrounding
area or property caused by leakage or malfunction of the
whirlpool tub structure or any of its components.

This warranty does not cover any damages or problems resulting
from shipping mishandling, abuse, misuse, negligence, accidents,
or improper installation of the unit by any other party other than
SIGMA, including, but not limited to, acts of God, or any other
means beyond the control of the manufacturer.

It is the responsibility of the customer/owner to ensure the tub
purchased is designed for their particular installation. At no
time will SIGMA be liable for more than the original purchase
price of the tub or whirlpool bath.

This warranty only applies to products that are installed for non
commercial residential use. No warranty is given for units used
in commercial situations. In addition, this warranty only extends
to first original consumer/purchaser and not to subsequent
owners.

This warranty is void if the unit is not installed per instructions,
hooked up to improper voltage, altered or modified in any way,
unusual or visibly damaged by accident, mishandling or abuse.
Purchasing from Sigma under this warranty constitutes a mutual
agreement to its provisions. This warranty supersedes all prior
warranties and/or guarantees.

In the event of any factory caused defect or problem that is
covered under this warranty, SIGMA will repair or replace, at
our discretion, the defective part or unit.

Should service be required, all production parts thereof must be
returned freight paid by contractors and/or homeowners directly
to:

The required return authorization may be obtained
by calling:
1-574-784-3842
during normal business hours, Monday-Friday,
8 a.m.-5 p.m. EST.